Last updated: July 4, 2026
Ciarelle operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the "Services"). Ciarelle is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, make a purchase through, or otherwise communicate with us via the Services. Where our Terms of Service and this Privacy Policy conflict, this Privacy Policy governs matters relating to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood the collection, use, and disclosure of your information described here.
Personal Information We Collect or Process When we refer to "personal information," we mean information that identifies or can reasonably be linked to you or another person. It does not include information collected anonymously or de-identified so it cannot reasonably be linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by law, we may collect or process the following categories, including inferences drawn from them:
- Contact details such as your name, billing and shipping address, phone number, and email address.
- Financial information such as credit or debit card and financial account numbers, payment card details, transaction details, form of payment, and payment confirmations.
- Account information such as your username, password, security questions, preferences and settings.
- Transaction information such as items you view, add to your cart or wishlist, or purchase, return, exchange or cancel, and your past transactions.
- Communications with us, such as the information you include when contacting customer support.
- Device information such as details about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information such as how and when you interact with or navigate the Services.
Sources of Personal Information We may collect personal information from the following sources:
- Directly from you, such as when you create an account, use the Services, communicate with us, or otherwise provide your information.
- Automatically through the Services, including from your device and through cookies and similar technologies.
- From our service providers, when they collect or process information on our behalf.
- From our partners or other third parties.
How We Use Your Personal Information Depending on how you interact with us and which Services you use, we may use your personal information to:
- Provide, tailor, and improve the Services. To perform our contract with you, process payments, fulfill and arrange shipping for your orders, remember your preferences, manage your account, handle returns and exchanges, enable you to post reviews, recommend relevant products, and generally improve your shopping experience.
- Marketing and advertising. To send promotional communications by email, text, or post, and to show you online advertising, including based on items you've viewed or added to your cart and other activity on the Services.
- Security and fraud prevention. To authenticate your account, provide a secure payment and shopping experience, and detect, investigate, or act on possible fraudulent, illegal, or malicious activity. If you register an account, you're responsible for keeping your credentials safe, and we recommend you never share them with anyone.
- Communicating with you. To provide customer support, respond to you, and maintain our business relationship.
- Legal reasons. To comply with applicable law or valid legal process, respond to law enforcement or government requests, participate in litigation or discovery, and enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information In certain circumstances, we may share your personal information with third parties for legitimate purposes, including:
- With Shopify, vendors, and other third parties who perform services on our behalf (e.g. IT, payment processing, analytics, customer support, cloud storage, fulfilment and shipping).
- With business and marketing partners to provide marketing and advertising. For example, we use Shopify to support personalised advertising with third-party services based on your activity across different merchants and websites. These partners use your information under their own privacy notices. Depending on where you live, you may have the right to direct us not to share your information for targeted advertising; you can exercise those rights via the opt-out options provided.
- When you direct, request, or otherwise consent to disclosure, such as to ship your products or through social media widgets or login integrations.
- With our affiliates or within our corporate group.
- In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, enforce our terms, and protect our rights and those of our users.
Relationship with Shopify The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside. To help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data from your interactions with our store, other merchants, and Shopify. In these cases, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights. To learn more, visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights through the Shopify Privacy Portal.
Third-Party Websites and Links The Services may link to websites or platforms operated by third parties. If you follow links to sites we don't control, review their privacy and security policies and terms. We are not responsible for the privacy, security, accuracy, or reliability of those sites. Information you share on public or third-party social platforms may be viewable by others without limitation on its use. Our inclusion of such links does not imply endorsement unless stated on the Services.
Children's Data The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their information, please contact us using the details below to request deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "sell" or "share" (as defined by applicable law) the personal information of individuals under 16.
Security and Retention No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Information you send us may not be secure in transit, so we recommend against using unsecure channels to share sensitive information. How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce our contracts and policies.
Your Rights and Choices Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and we may decline a request where permitted by law:
- Right to access / know the personal information we hold about you.
- Right to delete personal information we maintain about you.
- Right to correct inaccurate personal information.
- Right of portability to receive a copy of your information and, in certain cases, have it transferred to a third party.
- Right to opt out of sale or sharing for targeted advertising. Depending on where you live, you may opt out of the "sale" or "share" of your personal information or its processing for targeted advertising. If you visit our website with a Global Privacy Control signal enabled, we will, where applicable, treat this as an opt-out request for that device and browser. We do not recognise other "Do Not Track" signals.
- Managing communication preferences. You can opt out of promotional emails at any time via the unsubscribe link. We may still send non-promotional messages about your account or orders.
If you reside in the UK or European Economic Area, subject to local law you may also:
- Object to or restrict processing of your personal information for certain purposes.
- Withdraw consent where we rely on it, without affecting the lawfulness of processing before withdrawal.
You may exercise these rights where indicated on the Services or by contacting us using the details below. We will not discriminate against you for exercising your rights. We may need to verify your identity before processing a request and may accept requests from an authorised agent with proof of authorisation.
Complaints If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may appeal our decision or lodge a complaint with your local data protection authority.
International Transfers We may transfer, store, and process your personal information outside the country you live in. Where we transfer information out of the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses (or the UK equivalent), unless the transfer is to a country determined to provide an adequate level of protection.
Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised version here, update the "Last updated" date, and provide notice where required by law.
Contact If you have questions about our privacy practices or this Privacy Policy, or wish to exercise any of your rights, please email us at contact@ciarelle.com.
For the purposes of applicable data protection laws, we are the data controller of your personal information.