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FAQ

How long does delivery take?

Orders are processed within 1–3 working days. Standard delivery typically takes 5–8 working days depending on your location. Once shipped you'll receive a tracking number by email.

How much does shipping cost?

We offer free worldwide shipping on all orders. No minimum spend, no hidden fees.

Can I return my order?

We offer a 30-day free return window from the date your order is delivered, Email us at support@ciarelle.com with your order number and reason for return. We will provide the correct return address and instructions.

What if my order arrives faulty or incorrect?

Contact us within 48 hours of delivery with clear photos of the issue. We'll offer a free replacement, exchange, refund or store credit straight away.

Do you offer Klarna or pay later?

Yes — Klarna is available at checkout for eligible orders. Choose Klarna at the payment step to split your purchase into instalments.

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Contact Information Contact Information

Email: support@ciarelle.com
Phone: +44 7441 399817
Address: 483 Green Lanes, London N13 4BS
Opening Hours: Monday to Friday: 9:00 a.m. to 6:00 p.m. (GMT)

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Products

Alba Fuzzy Tote

Alba Fuzzy Tote

£49.99 GBP

Regular price Sale price £49.99 GBP
Arcane Structured Bucket Bag

Arcane Structured Bucket Bag

£62.00 GBP

Regular price Sale price £62.00 GBP
Aria Crescent Shoulder Bag

Aria Crescent Shoulder Bag

£55.00 GBP

Regular price Sale price £55.00 GBP
Barboncino Poodle Charm

Barboncino Poodle Charm

£15.00 GBP

Regular price Sale price £15.00 GBP