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FAQ

How long does delivery take?

Orders are processed within 1–3 business days, excluding weekends and public holidays. After dispatch, standard delivery typically takes 5–8 business days. Tracking information is sent by email.

How much does shipping cost?

We offer free standard shipping to supported countries on all orders, with no minimum spend. Customs duties and import taxes may apply and, unless included during checkout, are the customer’s responsibility.

Can I return my order?

We offer a 30-day free return window from delivery. Approved returns are free. We will provide a prepaid return label and return instructions. Email support@ciarelle.com with your order number to start a return.

What if my order arrives faulty or incorrect?

Contact us as soon as possible after delivery with your order number and clear photographs. We will arrange an appropriate replacement, exchange or refund at no cost to you.

Do you offer Klarna or pay later?

Yes — Klarna is available at checkout for eligible orders. Choose Klarna at the payment step to split your purchase into instalments.

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Contact Information Contact Information

Email: support@ciarelle.com
Phone: +44 7418601202
Address: 22 Bishopsgate, London, EC2N 4BQ, United Kingdom
Opening Hours: Monday to Friday: 9:00 a.m. to 6:00 p.m. (GMT)

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Products

Arcane Structured Bucket Bag

Arcane Structured Bucket Bag

£62.00 GBP

Regular price Sale price £62.00 GBP
Aria Crescent Shoulder Bag

Aria Crescent Shoulder Bag

£55.00 GBP

Regular price Sale price £55.00 GBP
Balencia Carry All Tote Bag

Balencia Carry All Tote Bag

£89.00 GBP

Regular price Sale price £89.00 GBP
Cascade Fringe Tote Bag

Cascade Fringe Tote Bag

£55.00 GBP

Regular price Sale price £55.00 GBP