Terms of service
Last updated: July 13, 2026
These Terms and Conditions govern your use of the Ciarelle website and any purchases made through it. By accessing our website or placing an order, you agree to these terms.
Please read them carefully before using the website or purchasing a product.
1. General
These terms apply to all users of ciarelle.com, including visitors and customers.
We may update these terms when necessary to reflect changes to our Services, policies or legal obligations. Any updated terms will be published on this page with a revised “Last updated” date.
Your continued use of the website after an update constitutes acceptance of the revised terms, where permitted by law.
2. Products
We make reasonable efforts to ensure that product descriptions, measurements, materials, colours and photographs are accurate.
Colours may appear slightly different depending on your device, screen settings and lighting conditions.
Materials vary by product and may include synthetic materials, woven textiles, suede-look finishes, straw, beads and other decorative materials. Please review the individual product description before purchasing.
Product availability may change without notice. We may discontinue a product or limit the quantities available for purchase.
Nothing in these terms limits your rights if a product is faulty, damaged or materially different from its description.
3. Pricing and Currency
Product prices are displayed in the currency shown on the website or during checkout.
Prices may change without notice, but price changes will not affect orders that have already been accepted.
Despite our reasonable efforts, pricing errors may occasionally occur. If a product has been listed at an incorrect price, we may contact you for instructions or cancel the affected order and issue a full refund.
Any applicable taxes, duties or additional charges will be shown during checkout where possible. International customers may be responsible for customs duties or import taxes imposed by their country.
4. Orders
By placing an order, you confirm that:
- The information you provide is complete and accurate.
- You are authorised to use the selected payment method.
- You are legally able to enter into a purchase agreement.
- You have reviewed the product description and order details.
After placing an order, you will receive an order confirmation by email. This confirmation acknowledges receipt of your order but does not necessarily mean the order has been accepted.
We may cancel or refuse an order for legitimate reasons, including:
- A product being unavailable.
- Incorrect pricing or product information.
- Suspected fraud or unauthorised activity.
- Inability to process payment.
- Delivery restrictions affecting the supplied address.
If we cancel a paid order, we will issue a full refund to the original payment method.
5. Payments
Payments are processed securely through Shopify and authorised payment providers.
Available payment methods are displayed during checkout. We do not directly store complete payment-card details.
You agree to provide current, complete and accurate billing information.
6. Order Changes and Cancellations
If you wish to change or cancel an order, contact us at support@ciarelle.com as soon as possible.
Cancellation requests can be submitted within 24 hours, but cancellation is only possible before processing or dispatch and cannot be guaranteed.
If an order has already been dispatched, you may request a return after delivery in accordance with our Return & Refund Policy.
This does not affect any statutory cancellation rights available under applicable consumer law.
7. Shipping and Delivery
Orders are normally processed within 1 to 3 business days, excluding weekends and public holidays.
We offer free standard shipping to the supported countries and regions available during checkout.
After dispatch, standard delivery typically takes 5 to 8 business days.
Delivery times are estimates and are not guaranteed. Contact us if your order has not arrived within eight business days after dispatch. Delays may occur because of customs procedures, courier disruptions, weather conditions, incorrect address details or other circumstances outside our reasonable control.
Once your order has been dispatched, you will receive tracking information by email where available.
Please review our Shipping Policy for complete information.
8. Returns and Refunds
We offer a 30-day free return window from the date your order is delivered.
To qualify for a return, an item must normally be unworn, unused, in its original condition, with all tags attached and in its original packaging.
Approved returns are free. We will provide a prepaid return label and return instructions after approving your request.
Items sent without prior approval may not be accepted.
Refunds are issued to the original payment method after the returned item has been received and inspected. Please review our Return & Refund Policy for complete eligibility requirements, exclusions and processing times.
Nothing in these terms limits your legal rights concerning faulty, damaged, incorrectly supplied or inaccurately described products.
9. Damaged, Faulty or Incorrect Orders
Please inspect your order when it arrives.
If a product is damaged, faulty or incorrect, contact support@ciarelle.com as soon as possible after delivery. Include your order number and clear photographs of the issue.
Depending on the circumstances and your applicable legal rights, we may offer a replacement, exchange or refund. You will not be charged return shipping for damaged, faulty or incorrect items.
10. Intellectual Property
Unless otherwise stated, the website and its content, including the Ciarelle name, logo, text, graphics, photographs, product descriptions, layout and design, are owned by or licensed to the business operating Ciarelle.
You may use the website for personal, non-commercial purposes only.
You may not reproduce, distribute, modify, publish, sell or commercially exploit website content without prior written permission, except where permitted by law.
11. Acceptable Use
You must not:
- Use the website for unlawful or fraudulent purposes.
- Attempt to gain unauthorised access to the website or its systems.
- Introduce viruses, malicious code or other harmful technology.
- Interfere with the website’s availability, security or operation.
- Use automated tools to extract website content without permission.
- Impersonate another person or provide deliberately false information.
We may restrict or terminate access where these terms are seriously or repeatedly violated.
12. Third-Party Services and Links
Our website may include services, applications or links provided by third parties, including Shopify, payment providers, delivery carriers and social-media platforms.
Third-party services may be governed by their own terms and privacy policies. We are not responsible for third-party websites or services that we do not control.
13. Limitation of Liability
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any statutory consumer rights that cannot legally be excluded.
To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the purchase agreement was formed or for business losses arising from purchases made for personal use.
14. Privacy
Our collection and use of personal information are explained in our Privacy Policy.
By using the website, you acknowledge that personal information will be processed as described in that policy.
15. Governing Law
These terms are governed by the laws of England and Wales.
The courts of England and Wales will generally have jurisdiction over disputes relating to these terms. If you live elsewhere, you may also benefit from mandatory consumer protections and rights to bring proceedings in your country of residence.
16. Severability
If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
17. Contact Us
For questions about these Terms and Conditions, contact us:
Ciarelle
Email: support@ciarelle.com
Phone: +44 7441 399817
Address: 22 Bishopsgate, London, EC2N 4BQ, United Kingdom