Shipping policy

At Ciarelle, we want your order to reach you as smoothly and safely as possible. This policy explains processing times, delivery estimates, shipping costs and tracking.

1. Order Processing

Orders are normally processed within 1–3 business days, excluding weekends and public holidays. Processing time is separate from delivery time. When your order is dispatched, we will send a shipping confirmation email with tracking information where available.

2. Shipping Costs

We offer free standard shipping on all orders, with no minimum purchase required. Any optional expedited service, if available, will be displayed separately during checkout.

Customs duties, import taxes or handling charges may apply depending on the destination. Unless included during checkout, these charges are the customer's responsibility.

3. Estimated Delivery

After dispatch, standard delivery typically takes 5–8 business days. Delivery times are estimates and are not guaranteed. Actual times may vary because of the destination, courier network, customs procedures, weather or public holidays.

4. Supported Destinations

We currently ship to Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, the Netherlands, Portugal, Spain, Sweden, the United Kingdom and the United States. Available destinations may change based on carrier availability and delivery restrictions; the destinations available for your order are shown during checkout.

5. Order Tracking

After dispatch, we will email a tracking number where tracking is available. Allow up to 24 hours for tracking to become active. If you have not received tracking information after the 1–3-business-day processing period, check your spam folder and contact support@ciarelle.com.

6. Changes and Cancellations

Cancellation requests can be submitted within 24 hours, but cancellation is only possible before processing or dispatch and cannot be guaranteed. Contact support@ciarelle.com as soon as possible. Orders already dispatched cannot normally be stopped; after delivery, you may request a return under our Return & Refund Policy.

7. Delivery Delays

Contact us if your order has not arrived within eight business days after dispatch. Email support@ciarelle.com with your order number so we can review the tracking and assist you.

8. Incorrect Addresses

Customers are responsible for providing a complete and accurate delivery address. If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after processing or dispatch has begun.

9. Lost, Damaged or Incorrect Deliveries

If tracking has stopped updating, a parcel appears lost, or your order is damaged or incorrect, contact support@ciarelle.com. For damaged, faulty or incorrect items, contact us as soon as possible after delivery and include your order number and clear photographs.